Case History

Use this option to review cases. This allows you to filter: on cases that you have previously logged, all cases for your firm, cases by product, open and closed cases.

View Case History

Log a New Case

To create a new case you should select: Product, enter a topic (a brief summary description), further details for the case, set the priority (low, normal or high). You may also enter your own ticket number if applicable and attach files (subject to size restrictions and allowable file formats).

Log new case

Update your Details

Update your details – Use this option to update your own contact details.
Please contact payrollsupport@starplc.com if you wish to enable other colleagues to access and enter new cases in the client portal

Update your Details